How to Astonish a Mean World with Leadership
Feb 08, 2025
It’s no secret—America is going through stressful, uncertain times. Economic shifts, workplace changes, and cultural divides have left many feeling unsteady. As leaders, we can’t control everything happening in the world, but we can control how we show up for others.
Maya Angelou’s words remind us of a fundamental truth:
"My wish for you is that you continue. Continue to be who you are, to astonish a mean world with your acts of kindness. The effect you have on others’ lives is the highest expression of your own."
In business and leadership, kindness isn’t just a feel-good concept—it’s a strategy for success. Daniel Coyle, in The Culture Code: The Secrets of Highly Successful Groups, reveals that thriving teams aren’t built on perks or prestige; they’re built on psychological safety, connection, and trust. In other words, cultures of kindness are the ones that win. Now that doesn’t mean you have to be a push over or not hold people accountable. I have always believed accountability is kind. I confess I don’t have a lot of time, or patience to sit around and sing feel good songs or babysit team members. I am driven by results. We need to help our teams realize results aren’t personal. If someone isn’t helping the organization drive positive outcomes, they aren’t earning their paychecks. I realize that may sound a little harsh but actually helping people understand why they get paid is kind.
The Strength in Kindness
Coyle’s research highlights that the most successful organizations—whether it’s Pixar, the Navy SEALs, or the San Antonio Spurs—prioritize behaviors that foster belonging. They succeed not because they demand perfection but because they create an environment where people feel safe, valued, and empowered to do their best work.
As leaders, this means:
✔️ Creating spaces where people feel heard and respected. That doesn’t mean we always have to agree. You may remember I wrote a previous blog about how we can disagree with dignity.
✔️ Encouraging small but powerful acts of support.
✔️ Setting the tone for how people treat each other, especially in high-stress situations.
Culture is Built in Small Moments
Creating a great culture isn’t easy. Can you define your organization’s culture simply? I’ve worked hard for over a decade to create a culture of collaboration and growth. I repeat it all the time to our team so they know what the goal is and don’t get sidetracked with whatever challenge may be going on at the time. Coyle describes how strong cultures aren’t built through mission statements—they’re built in everyday interactions. Simple behaviors like making eye contact, remembering someone’s name, or expressing appreciation create an atmosphere where people feel they belong.
Think about it: When was the last time a small act of kindness at work changed your day? A genuine “thank you” from a leader, a teammate stepping in to help, or a colleague checking in on you—it matters. It’s what keeps people engaged and committed, especially during difficult times.
Here’s How You Astonish a Mean World with Leadership
If you want to build a resilient, high-performing team, focus on these three Culture Code principles:
🔹 Psychological Safety – Make it safe for people to speak up, take risks, and be themselves without fear of judgment. A team that feels safe is a team that innovates. However, you’ve got to help everyone know how to do it in a way that respects others who may have a different perspective. I can hear someone’s perspective but not have to implement it because it may not be the best thing for the organization at the time.
🔹 Shared Purpose – Remind your team why their work matters. Purpose fuels motivation, even in the hardest moments.
🔹 Belonging Cues – Show people they are valued. This can be as simple as recognizing contributions, actively listening, and demonstrating trust.
Kindness as a Leadership Strategy
The world will always have uncertainty. Businesses will always face challenges. But the leaders and teams that endure are the ones that cultivate connection, trust, and kindness.
Angelou’s words challenge us: “Continue.” Continue to lead with compassion. Continue to invest in your people. Continue to be the reason your team stays engaged, inspired, and resilient.
Because in the end, the most successful leaders aren’t just the smartest or the most strategic—they’re the ones who lift others up, even when the world feels heavy.
So, how will you lead today?